Questions About our
Vacation Homes
Rental Policies
What is the minimum age for guests?
The primary guest must be at least 25
What are the check-in and check-out times?
Check-in at 4pm, out at 11am. Extensions can be made with prior approval from management
What is the early check-in and late check-out policy?
These are allowed on a case by case basis.
Owners are guests are expected to contact Minnestay if they wish to arrive early or stay late.
Is there a policy on not allowing children?
No, children of all ages can stay in all our homes
How does parking work?
Most of our homes have off street parking available for one vehicle. Either in a parking ramp, garage, or driveway. Please read descriptions fully to make sure our parking situation fits your needs.
Do you have 24/7 staff support?
Yes, we have staff available 24/7/365 for our guests. For the most immediate support, please call our office line.
What is the maximum occupancy for the suites?
Occupancy varies based on the size of the home.
What is the Pet Policy?
Some of our homes allow dogs, please reach out to our staff for the list of properties. There is a one-time fee associated with bringing your pet with you. Service Animals are allowed in all homes no matter what the individual home’s pet policy is.
What is the Damage Protection Fee for?
Each reservation is charged a non-refundable $60 fee for a Damage Protection Waiver (DPW). The DPW is designed to protect you from charges up to $1000 for accidental damages beyond normal wear and tear. If any damages surpass $1000, additional charges will be applied to the credit card on file, and written documentation will be sent to the guest. If damages are determined to be caused by willful misconduct, misuse, or pets, the DPW will be voided on the grounds of intentional acts, gross negligence, or willful and wanton conduct by the guest, licensee of guests, or visitors. These occurrences will result in the guest being charged in full for any damages and fees. The DPW does not cover any additional fees or fines. All accidental damages must be reported to the Minnestay office before departure to qualify for protection.
What Is The Cancellation Policy?
Travelers who cancel at least 30 days before check-in will get back 100% MINUS a 3% CC Fee. If they cancel between 30 and 14 days before check-in, they’ll get back 50%. Inside of 14 days no refund will be issued. If we are able to re-rent the property, we will reimburse Guest for what we were able to re-book the unit for, less twenty five percent (25%) for administrative fees. Minnestay highly recommends purchasing Travel Insurance through us at the time of booking to avoid potential travel complications.
Payment Questions
Can I pay my full balance when I book?
Of course!
Can I pay with multiple credit cards?
Yes, you can!
Do you have any discounts available?
Currently we offer: 10% off for any return Minnestay guest.
Do you take American Express?
Yes, we do! However, we do charge a 1% fee on all American Express transactions.
Is the cleaning fee optional?
No, sorry. We pride ourselves on the consistency of professionally cleaned properties upon your arrival. We have no way to ensure a unit is to our standards if the previous guest cleans the unit. Our cleaning staff is required to meet very strict standards for each and every checkout. This is for the benefit of all of our guests and staff.
When do I need to pay for my reservation?
We require that the full amount will be required at time of booking.
Reservation Questions
Can I Request A Certain Unit Or Floor?
You can submit a request for a certain unit or floor, but unfortunately, we are not able to guarantee you a specific unit until one week before your arrival.
Do You Allow Bachelor/Bachelorette Parties?
Unfortunately, since our rentals are located in residential communities, we do not allow bachelor/bachelorette parties or parties of any kind in our rentals.
What Is The Cancellation Policy?
Travelers who cancel at least 30 days before check-in will get back 100% MINUS a 3% CC Fee. If they cancel between 30 and 14 days before check-in, they’ll get back 50%. Inside of 14 days no refund will be issued. If we are able to re-rent the property, we will reimburse Guest for what we were able to re-book the unit for, less twenty five percent (25%) for administrative fees. Minnestay highly recommends purchasing Travel Insurance through us at the time of booking to avoid potential travel complications.
What is the Damage Protection Fee for?
Each reservation is charged a non-refundable $60 fee for a Damage Protection Waiver (DPW). The DPW is designed to protect you from charges up to $1000 for accidental damages beyond normal wear and tear. If any damages surpass $1000, additional charges will be applied to the credit card on file, and written documentation will be sent to the guest. If damages are determined to be caused by willful misconduct, misuse, or pets, the DPW will be voided on the grounds of intentional acts, gross negligence, or willful and wanton conduct by the guest, licensee of guests, or visitors. These occurrences will result in the guest being charged in full for any damages and fees. The DPW does not cover any additional fees or fines. All accidental damages must be reported to the Minnestay office before departure to qualify for protection.
Check-In Questions
Do You Allow Early Check-ins?
An early check-in can only be approved within 24 hours prior to arrival. This is dependent on whether or not the cleaning staff has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. Call or email us 24 hours prior to arrival to see if early check-in is available.
Do You Allow Late Check-outs?
A late check-out can only be approved on the day of departure. They are dependent on whether or not the cleaning staff has time to fully clean the home before the next guest’s arrival. If guests are checking in on the same day that your reservation ends, a late check-out is not allowed as it will not allow the housekeeper enough time to fully prepare the property for the next guest. Call or email us 24 hours prior to departure day to see if a late check-out is available.
How Do I Obtain The Keys?
3 days prior to arrival, we will email you your Arrival and Departure Instructions. We recommend that you use “GuestPass”. The information will be entered into “GuestPass” for you to see. It has all the check-in information, codes, passwords, etc you will need to get into the building and your rental. You can also easily share it with all of your guests!
What Do I Need To Do Before Check-out?
Check-out is at 11am local time. All we ask is that you start a load of dishes in the dishwasher prior to departure. Be sure to follow the check-out instructions and what to do with keys and parking passes. A $125 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.
What If I’m Not Arriving Until After 4pm?
That’s perfectly fine! Your unit will not be ready until 4pm but since we have a self-catered check-in system, you can easily check in at any time that works for you after 4pm.
What If The Property Is Locked Upon Our Arrival?
Please call us immediately (612-216-5511) and follow the prompts. We have managers and maintenance staff on call 24/7 to resolve these matters as quickly as possible.
What Time Is Check-in?
Our normal check in time is 4pm.
Service / Requests
Do You Provide Pack-n-play Cribs?
Yes! We do have a baby package for rent. Please ask reservation staff or add them to your cart during your booking process.
What If We Have A Maintenance Emergency During Our Stay?
Please call us immediately (612-216-5511) and follow the prompts. We have managers and maintenance staff on call 24/7 to resolve these matters as quickly as possible.
Can I Bring my Pet?
We love animals, but some of our properties do not allow pets of any kind. Please check with Minnestay before bringing your pet as there are size and breed restrictions. There is also a pet fee that is required if bringing your pet.
Can I Rent This For My Children And Their Friends?
One of the occupants staying in the apartment must be over the age of 25. If no one is staying in the apartment over age 25, the party may be removed without a refund offered. The reservation name and contact must be of the person who is 25+ so they can be contacted and return to the apartment if required.
How Old Do I Need To Be To Reserve A Home?
Our guests must be 25 years or older to reserve a property, or accompanied by a parent or legal guardian at all times, this is a rule that cannot be changed.
Is Smoking And/or Vaping Allowed In Or Around Your Properties?
Absolutely not. Smoking and vaping of any kind is prohibited on the rented premises, including roofs & outdoor common areas, and heavy fines will apply according to the rental contract.
Why Do I Need To Provide You With My Id?
For security purposes and in order to prevent credit card fraud.
